Quote:
Originally Posted by cg212
When I asked to speak to a supervisor I was told that they do not allow customers to speak with supervisors.
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This part I have a bit of a hard time believing. When I was a stupidvisor, the agents were all too happy to hand off a problem to me. Most people don't like conflict so to get rid of it made them happy. Times could have changed and if this is the case, I wish I was still there cuz handling an escalating problem was a big part of a supervisor's job.
Quote:
Originally Posted by countrynewsman
When did the airlines stop delivering luggage they mishandled?
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Sometimes luggage is not delivered to a passenger is it doesn't arrive with them. The old standby weather issues is one reason...if a passenger voluntarily takes an alternated flight and the luggage arrives on the flight tagged is another. But to not be able to have it delivered COD is one I've never heard of.