Rules are rules............that being said, if the agent was any good at his job, 6 minutes is an eternity. Curious to know what the gate agent was doing for 4 minutes.....why the passengers didn't board at the 9 minute mark.
I guess you probably have no recourse, other than to not fly them, but as I said before....6 minutes is a long time to get one passenger on. Especially if the seat hadn't been filled yet which it seems it hadn't.
One other note.........you really should complain to TSA. They are technically the ones who held you up. If your quote of 40 minutes before is correct, that should have been plenty of time to clear security, in most cases.
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