Thanks for the reply. I have three kids to manage and many other things that we carry on while traveling, so I had to load the bags. By the way, when we traveled in 2007 using Alitalia too, none of our five bags arrived with us as well. They arrived after a week. So I told myself, this is impossible to happen again since it's too rare
Do you think their office in Boston will give me the report I need? The office that handles lost baggage is located in NY. I was thinking to go to the small court, is this a good idea?