Damaged luggage isn't always "mistreated" by airline personnel. Bags are stacked one on top of another in the cargo hold, and poorly constructed bags can get crushed by the weight of baggage on top. Also, even the slightest turbulence can cause the bags on top to fall down off their stack, and get damaged. It's just a fact of air travel. If you have a good suitcase, the manufacture should warranty it if damaged.
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