Here's the reply I got via email from Continental.
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Thank you for contacting the Continental Baggage Resolution Service Center. On behalf of Continental, I apologize for the delay of your luggage, and all inconveniences you may have experienced.
You are a valued customer to Continental, and your feedback is important. Your e-mail correspondence has been forwarded to the management staff within the Baggage Division as we continue in our efforts to improve upon the service you expect and deserve.
As compensation for the delay, I can issue one travel certificate in the amount of $50.00, or deposit 2,000 miles in your Continental OnePass frequent flyer account. Please let me know if this is something you would be interested in.
Again, I apologize for all inconveniences you may have experienced as a result of this incident.
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My reply to them was that I was not interested in either the certificate nor the miles.
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