Delta... that is all you need to say to understand what happened. It will soon be a verb
I have been delta'ed... meaning I have been screwed
She's done a Delta.. meaning she has abondoned you
Delta emerges from bankruptcy to become the largest airline in the world. Lesson learned... to become the largest airline, customer service is not required. What you need is political clout, protection from normal consumer law and a corrupt management team.
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