Quote:
Originally Posted by jimworcs
Ok, so your take is that
and you point is what? The airlines charge to provide a service and fail to deliver it. The fact that they have contracted out part of their service is irrelevant.
I must be having a sense of humour failure, because when I have paid for a service and it is not delivered, I usually don't find it that funny.
You go to a restaurant and order food, you wait 3 hours and then they tell you the chef has gone home and you are out of luck, by which time it is too late to go anywhere else. Would you laugh in that situation... and if not... why not?
PS: Welcome back
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Jim. The "priority" tags we are speaking of is a perk for Continental elites. We don't pay for this service and the first checked bag fee is also waived for CO elites. The way it's
supposed to work is that bags tagged "priority" should be off-loaded and sent out to the baggage claim area first. This only seems to happen regularly at CO hubs and where CO employees are handling the bags. Here in Phoenix the baggage handlers are outsourced to a third party company. They aren't even airline employees. United, Alaska and Continental share the same terminal here and also share the ramp service employees and baggage handlers. The only airline employees are those at the ticket counters and gates and the mechanics. The people who offload the bags could care less about providing priority service to customers because they don't work for Continental and probably could care less.