At the airport I work at, our rampers, and half the other employees, as well, are lazy, and it is amazing if they even show up to work many days. We have many rampers that literally have over 30 instances of showing up to work late, sometimes by hours, or just not showing up, at all, with a "no call-no show". Our manager does nothing about it, and really couldn't care less. We have supervisors, and lead agents, who play favorites, and don't do their jobs, either.
In our last shift bid, which occurred several months ago, I was given one of the ticket counter shifts. I am up there, everyday, on time, doing my job, having to deal with the passengers, face to face. The rampers do not see the passengers, and do not care. Guess who gets chewed out, and cursed out, by the passengers, when things like this happen, and passengers are inconvenienced? ... ME! ... one of the only people their, doing their job, trying to look out for the passengers.. I can't tell you the number of times I've run out on the ramp, bringing people's bags to the plane, because the rampers were too lazy to do it. Otherwise, they wouldn't have made the flight. Or, the number of times I have run out, to marshal in an airplane, that has been sitting at the gate, waiting to be parked, for 10 minutes, because no rampers are anywhere in site. Guess who then gets the snide remarks from the pilot, or from the passengers? ...ME! ... the person out there, DOING SOMEBODY ELSE'S JOB! It has gotten to the point, where I don't care anymore, either, because it is clear that nobody else does. I am good friends with one of the supervisors (the only one that cares, and does his job). We have gone above any beyond, and are so burned out, that we literally have lost any desire to care anymore, either ... which is ashame! We have have reported this stuff to higher ups, within the company. One actually came down to our station, the other week, to talk to everybody. Guess what, even with that, nothing has changed. I can assure you, where I work, is far from the only case of this. This is going on at airports, and with airlines, across the country.
The problem is that the airlines pay crap wages, so they get crappy quality employees (most of them), who don't want to show up to work, and when they do, they don't care about their jobs, or doing it correctly. Elite tags don't many anything to the majority of the employees, and managers/supervisors don't care enough to inforce the rules and policies. Many of the managers work, purposely, understaffes, so they save on their man hours, and budget, thus they get a bigger bonus. It is one big game, and it is employees like myself, actually doing their jobs, and the customers, who suffer.
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