As angry as I was when I arrived minus one bag, it was not the agent's fault at the claim area. I told her I was pretty well ticked off, but not at her. It would do no good to yell at her...it would be very rude to do so. I'm thinking some passengers have a bit of alcohol on the flight and get off a little soused. Then there are those who just love to yell at someone because their life is miserable. BUT...give me a rude agent and I will verbally tear into them with no remorse whatsoever. I suppose what you can do is to go behind the door and flip them off through the wall. LOL.
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