Just tried to use my 39k miles for a "free" upgrade to business class for an international flight. The planned trip is in May. Was informed that instead of the regular price of $1100, I would have to pay $3600 for the ticket plus hand in 30.000 miles. Only then would I receive the "free" upgrade. I checked the prices or the business class tickets. There are business class tickets available for the destination, on the NWA website, for $3798!! Where does the "free" come in? How can this not be false advertising? Anyone have any suggestions?
Thanks
Jeannette
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