Quote:
Originally Posted by countrynewsman
As angry as I was when I arrived minus one bag, it was not the agent's fault at the claim area. I told her I was pretty well ticked off, but not at her. It would do no good to yell at her...it would be very rude to do so. I'm thinking some passengers have a bit of alcohol on the flight and get off a little soused. Then there are those who just love to yell at someone because their life is miserable. BUT...give me a rude agent and I will verbally tear into them with no remorse whatsoever. I suppose what you can do is to go behind the door and flip them off through the wall. LOL.
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LOL, yea, that would be a good one. I'm sure there are some who won't even go behind the wall.
If there is one thing I wish, is that more passengers were like you. It is understanding that people will be frustrated, and sometimes they need to vent, but taking it out on someone else, just because they work for the company, isn't right. People will sometimes use the excuse, that, "they represent the company". That is true, but it doesn't mean that agents represent everybody at the company, their jobs, and every policy that the company has. Agents are employees, paid to do what the company tells them to, just as with any company. It makes sense, that people will be frustrated, but it doesn't make sense to take it out on the person at the bottom of the totum pole.