I feel that if the arm rest is unable to be put down, then the passenger should purchase another seat. Southwest operates this policy, and although I am a big bloke, I think it is a fair solution. If the flight is not full, the passenger can reclaim the cost of the extra seat. The problem of course, is deciding what constitutes obese... I think the arm rest test is the best. People come in all shapes and sizes, but some consideration for the comfort for others is called for, (even though the size of the seats and room allowed is rather small). Continental should have reseated if possible (even if this meant an upgrade), or asked his wife to sit next to him!! However, the most you can expect is a few miles for your discomfort. In future, I would ask if it was possible to disembark and travel on a later flight.
I would also pursue this complaint in writing to Continental, but you have to be clear what you are asking for. Continental have transported you in accordance with the contract. Your complaint about the attitude of the FA's is a separate issue. I would write and state that your flight was adversely affected by the passenger and that you feel that Continental should have responded better. Beyond that, I think there is little more you could do.
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