Then I guess it IS a gray area. I dealt with it everyday as a supervisor in Honolulu. Agents couldn't grasp the concept and I had to deal with upset passengers daily about this. So...yes, it is a gray area.
You were told one thing and another thing happened. That was my point. I was on your side here. Agents sometimes can't figure out the easiest things. Read my post again..........I was trying to help you by giving you an agent's prespective but you didn't want to listen. Instead, telling me I'm wrong, that it's not a gray area. 20 years of experience tells me you're wrong. No offense.
As far as an address...Air Berlin's website only shows a German address but I did find this phone number in the U.S. Hope this helps..........United States
866 266 5588.
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