Complaint: Customer Service AirTran... sneaky, and rude too
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  #8  
Old Mar 28, 2009, 8:18 PM
PHXFlyer PHXFlyer is offline
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Join Date: Dec 2008
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Jim I never suggested that a child should sit alone unless, of course, they are traveling as a supervised unaccompanied minor. My exact words were:

Quote:
I must disagree with you, however, that you should receive "special" treatment and therefore not pay for your advanced seat assignments.
(emphasis mine)

As Corbel stated there is the option to wait until they get to the airport to have their seats assigned there at no charge. I'm sure not everyone on every AirTran flight opts for pre-selected seats and therefore there would be many unassigned seats to choose from on the day of departure. If there was an issue with getting seats together I'm sure AirTran would ensure that at least one parent would be seated next to the child. As a mater of fact most airlines hold back blocks of seats from pre-assignment to allow for airport assignment of those seats for those who need to travel together.

DysLexie felt that she shouldn't have to pay to be pre-assigned seats together. AirTran charges a fee for this convenience. If they bend the policy and waive the fee for her they would have to waive the fee for everyone who felt they had a "special need" and wanted advanced seating together. Where would it end? What would be the point of the fee if they had to grant every request?