Coolerlady: I cannot believe how reasonable you are being about this. The explanation helpfully provided by wkharris illustrates one thing very clearly. The rules, which are clear as mud, are designed to confuse and obfuscate to the advantage of the airline over the customer. In fact, your position is this:
A cheap economy option was available to you when you booked your tickets, but you chose to "upgrade" to a higher class of service and you paid this higher fee. Had you been told that the airline had the option of flying you in coach with no refund, you may well have paid the lower economy fare. Therefore you have been duped into paying a higher fare, in return for the "chance" to fly in a higher class of cabin. This is a form of gambling.. I wonder if the airline has a license to operate as a casino?
Furthermore, the airline sought to encourage you to take the gamble, by telling you that you would be flying in a premium cabin. I am positive that when you were sold the ticket, you did not get the explanation of your ticket given by wkharris. Even if you had, would the average customer understand it.
SUE. You will not be flying with them again. The cost of suing is relatively small in the small claims court. It will cost Delta money to defend it. Even if you lose, you have the satisfaction of knowing that you cost the airline money and their profit on you was lessened. If you win, you will be considerably better off than a lousy discount voucher of $100.
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