Complaint: Customer Service Rip Off
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Old Mar 30, 2009, 4:52 AM
PHXFlyer PHXFlyer is offline
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Join Date: Dec 2008
Posts: 1,366
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Here we go again! It's the same old story. "I was allowed to travel to my destination without paying for an oversize/overweight bag but when I checked in for the return..."

What if the reverse were true and she was made to pay for the oversize bag when she left Trinidad but it slipped by in Houston? Would you be on here complaining then or just happy that she didn't have to pay for it both ways?

Another thing you may want to consider is that Houston is Continental's main hub and fare rules and baggage fees are more strictly enforced. Trinidad is a huge leisure destination and travelers from the US often return with more than they left with so they may be less strict about enforcing those rules in Port of Spain. I have traveled extensively in the Caribbean and there is a very relaxed attitude everywhere. Tourism brings in big money to Caribbean nations and I'm sure they are probably told not to haggle with passengers over a slightly oversize or overweight bag.