I see no problem with PHX's attempt to explain a possibility. I have traveled to San Juan and a couple of Carribean Island and agree they are a little more laid back then agents in the states.
If anything his reply was a warm fuzzy for the agents in the island being a little more relaxed and willing to work with a customer then some in the states.
smaraj, seems the one not being rational minded with a chip on their shoulder.
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