Quote:
Originally Posted by jimworcs
It would be kind of useful if Air Canada's employees knew their own rules, especially if these are manadated by government agencies...I think the government should make test calls to airline helplines. If they are not over 98% accurate, then the airline faces substantial fines. That might help....
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I'm not sure about Transport Canada but the US DOT does make test calls to the airlines' reservations call centers to make sure they are in compliance with their own Customer Service Commitments and Contracts of Carriage.