Complaint: Customer Service Fare Decrease/Travel Voucher Fees
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  #2  
Old Apr 2, 2009, 4:57 AM
The_Judge The_Judge is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Oct 2008
Posts: 1,113
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Believe me, I hate the greed of airlines as much as the next guy. But.......in this case I agree with them.

Time and time again I've seen this type of request and the best answer I can think of is, what if the price had gone up? Would you expect to pay the increase? Or how many other businesses offer a refund of any type after a purchase if the price goes down. If you bought a car last week and this week there was a sale where the price went down by 20%, could you get a refund by paying any sort of a penalty?

I see your point but please see mine, as well. Especially the first example of paying more if the fare went up.