Hang on, where does the poster say that he didn't allow sufficient time. It sounds more like the airline sent him an "updated itinerary" which didn't allow sufficient time. Surely you could argue the airline initiated this tale of woe. Whilst the OP acknowledges misplacing the updated itinerary how does this actually impact what happened? AA treated their customer with contempt and failed to help them. It is very common for gate agents to refuse people onto a flight because they can and because they can't be bothered to do the paperwork. However, this can have serious knock on effects, whereby in this case they were facing many hours and potentially days trying to get home. The culture of hostility to customers, combined with increased perceived power since 9/11 has created a nightmare of downward spiralling standards. They are a disgrace.
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