While your experience was degrading and the employees you mentioned should be dealt with appropriately, I think this complaint belongs elsewhere. Although it happened at the airport, they are not airline employees. Airline guys/gals do enough stupid stuff on their own that they don't need another group of employees lumped in with them to make them look worse than they already are. This is, of course, is IMHO.
Maybe the the mod could make a new section for airport complaints, as well. I don't know if the intent is only for airline complaints, as the name of the website states, or if they're looking for general travel complaints. The more exposure though, the better, I would think.