Corbel,
1. We agree! It is reasonable for the customer to expect their bags to arrive with them even if the grossly unfair terms and conditions state that this is not guaranteed. At the minimum the fee should be reimbursed.
2. Spanish is absolutely not taking over from English in America. English is the second language in virtually every country in the world. Be grateful we Brits gifted you such a great language!! lol
3. It makes no difference if the customer did start it. You state afterwards exactly what the employee is paid to do in this situation.
4. Prior to 9/11, I too sat in the jump seat many times. My best friend is a Captain in a European airline. The controllers will certainly advise the captain about maintaining separation, slots, etc.. but I maintain that speed is at the Captain's discretion. Most airlines have guidelines for Captains about "economic cruise speeds" which set the most fuel efficient timings for journies, but the Captain must take into account a whole host of factors in setting the time. If you jump seated, you will know the perception of the plane "flying itself" and the pilots sitting there with the autopilot on doing nothing is far from the reality. It is often very busy in the cockpit with a whole host of decisions to be made even in the most routine flight, particularly on approach and take off.
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