Poor customer service
I was misinformed by AA Costomer service when asked whether our luggages fee will be waived because our ticket were bought as a vacation package which includes rental car, hotel, & airfare. I was told by phone thru their customer service that our 1st baggage would be waived based on our ticket. Well, guess what, they let us pay our 1st luggage(s) upon arrival at the AA desk (airport). I don't mind paying for the luggage but my point is that I was "misinformed" by the very person who serves customer service ! I called back to their supervisor but a merely "sorry". AA SUCKS!!!
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