True PHXFlyer. I worked in one of the hubs for the carrier I worked for about 2 years. One "bid" I chose to work in this area. It is indeed done by airline staff, in fact, customer service agents, at least for the airline I worked for in the city I was in at the time. Somewhat stressful at times as aircraft don't stop coming but sometimes stop going and there is nowhere to put them at times.
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