To date I have sent an additional 2x 'Share your concerns' to Jet Blue about nobody contacting me and requesting the contact details of an executive to progress this matter. Their reply is to acknowledge my concerns, apologise, provide the first name of people from baggage claims and wished me the best of luck. To date nobody from baggage have contacted me so it appears they are merely using the share your concerns as a way of fobbing people off. If this is how a company manages its customer relations, especially in economic times where customers are difficult to maintain, then I cannot see a future for Jet Blue in the business world. Can someone out there give me advice as to a contact within Jet Blue to progress this matter futher???
The most disappointing fact is that my family and I had an awsome time in the US especially with the service and professionalism show in other industries and this has really put a dampener on the entire situation.
