Someone on here mentioned having agents have to do "mandatory" overtime.
For a company to lay off so many people and then expect the people not laid off to do "mandatory" overtime is not fair to the employee. Like all of us they have lifes outside of the job. If any company finds they can't function without the laid off employees then maybe the lay offs were not justified.
If mandatory overtime is required no wonder employees are not being passengar friendly, they seem to be asked to do more of the work, forced extra hours and probably with pay and benefits cuts....before harking on the agents I would begin at upper managerment.
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