Complaint: Canceled / Delayed / Overbooked 4/6/09 Mishandled in Newark for flight to Punta Cana
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  #13  
Old Apr 8, 2009, 7:10 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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It was me Leatherboy, but we agree. The mandatory overtime wouldn't be needed if the airline managers were able to manage their airlines more effectively. Nevertheless, they still have a duty to provide sufficient staff to deliver the service they have already sold. Afterall the passenger has pre-paid and cannot take their business elsewhere on the day if the service is not delivered.