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Originally Posted by mattkay
Needless to say, we waited in vain, and watched as people that were ticketed were actually booted off the flight also (lured with a beginning offer of $500 airline credit which was raised to $900 per person...gee, did Continental feel guilty here? , plus hotel, car, food vouchers and flight tomorrow)
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The little digs using words such as booted off, lured and asking did they feel guilty. This is common practice among all airlines to use an "auction" type system to get the necessary number of people required.
For the OP's info, these particular people weren't booted, they accepted an offer. The word lured makes it sound as if it's a shady used car deal. And then asking if the agents personally feel guilty about this. This is not something they created, it's something they have to deal with.
Just one more quickie....you mentioned in the beginning of your post that it becomes routine for them. Yes and no.......not many agents preferred to work an overbooked flight. It means whiners asking for seat changes galore and also trying to get vols while trying to get seats for those with confirmed tickets without seats yet and then when they do get seats, sometimes they are couples or families who then obviously want to sit together and there is nowhere to move them. (Man, that's a long sentence.) Some agents thrive on that crap but 99% didnt'. It is not something that the agent finds routine even after 2+ decades, I never found it routine.
