Ron, FWIW I can't stand the Flying Cattle Car of the Sky Airline, but in fairness I would like to call your attention to your first paragraph.
"I asked the representative at the gate (A3), Ms. Mary Lo-Wang, if I could standby for an earlier flight"
and
"Ms. Lo-Wang told me that because the flight was delayed for more than an hour, I would be able to stand by for either option without additional cost, as a customer courtesy."
Then in the next paragraph:
"told the rep, Mr. Sunil Bajaj, that Ms. Lo-Wang told me I can be booked for a Las Vegas flight"
Stand-by, and booked, are two different things. Perhaps you didn't mean to change the wording, but if it's accurate, and one said stand-by, and you told the other booked, I can see where a problem might arise.
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