Thank you for your response. In no way was I blaming the ticketing people. They COULD be kinder and more responsive as they are customer service individuals. Why can Jet Blue's and Southwest's ticketers perform this same task with a smile and a show of understanding?? No, I agree, this is a system wide problem. This is management. But as the little guy, I don't like it. I have always stood up for my rights and will try to do so here. But I understand what you say. Thanks.
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