Quote:
Originally Posted by gunder999
Thanks
Yes I was watching the departure screen intently and didn't know there was a problem until the flight number disappeared from the screen. The gate agent did look at my boarding pass as I handed it to her. I believe my biggest complaint was the condescending attitude from the staff at the Continental Counter and the follow up phone calls. I am now working with Anne Munoz
Director, customer care
(800) 932-2732
anne.munoz@coair.com
or actually her assistant
Tracy Self-King
Customer Care Department
Continental Airlines
832-235-1871
So far this lady has been pleasant to work with and I am hoping for some reasonable resolution. Wish me luck |
Hi. could you please keep me posted on how these people treat you (Tracy and Ann). I also had a really difficult experience on CON. and found the same condescending attitude.