Gromit,
I think you may have missed the point of this post. It is not really about whether Ms. Lo-wang was correct to do what she did, nor whether Ron got it wrong when he explained to Mr. Bajaj the situation. It is about the attitude and hostility displayed by Mr Bajaj who is paid to deal with customers and expected to deal with them in a professional manner. This complaint is not about Ron not getting a flight to Vegas.. it is a complaint about Bajaj's attitude!
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