Complaint: Canceled / Delayed / Overbooked JetBlue is corrupted
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  #4  
Old Apr 11, 2009, 12:13 AM
Ranguana Ranguana is offline
 
Join Date: Apr 2009
Posts: 1
Default JetBlue Flat Out Lies-No Bad Weather

My 6 am flight from JFK to West Palm Beach was cancelled April 4th. JetBlue claims it was due to weather problems. They did not put us on another flight for 2 DAYS!!!!!!! It was wait 2 days or take a refund and cancel our entire vacation; lose money we already paid for rental car and hotel. So we went through the extensive rigamarole of changing rental car dates and hotel reservations; not to mention forking out a extra money for car service to the airport and explaining to my boss and colleagues why I will need an additional 2 days off from work. Monday morning comes around and our flight is delayed for 2.45 hours as we waited on the tarmac.
Could it get worse? Of course.

Our return flight--april 10th at 6:40 pm--was also cancelled. Again, we are told it is due to bad weather. However, since it is not the stone age, I can easily check weather conditions as well as any delays or cancellations at JFK involving other airlines. There were none and no bad weather. The problem is one of volume; JetBlue cannot handle the volume of flights coming in and are forced to cancel entire flights. A quick perusal of flights between JFK and W Palm shows systematic cancelled flights all week long, on the average of 2 flights per day. So it is JetBlue's position, as reiterated by several of its employees, that although every other airline has been flying all week between these 2 airports with no problems, JetBlue encounters an average of 2 weather related cancellations a day. Sure, how convenient.

So the reason I will not fly JetBlue for 2 major reasons: 1) it lies: Everything is weather related even when that is completely farfetched and contrary to other airlines flying the same route; and 2) you cannot rely on this airline to get you to your destination at all: JetBlue has no agreements with other airlines so that it can put you on a competitor's flight to, say, catch a connection, get to a funeral, not lose out on already paid for accommodations. JetBlue just tells you that you can get a full refund and it is not responsible because everything is weather related.