I think you have a legitimate complaint about the way in which Continental handled a relatively simple request, and you should pursue this element. However, if your daughter is suffering Post Traumatic Stress disorder to such an extent that she requires counselling over this event, there are serious underlying issues which already exist. No child should require such clinical intervention over such a minor incident, and frankly, she seems unprepared for the normal day-to-day trials and tribulations of normal life. We have an obligation in life to prepare our children for life.. are you sure you are doing this? There are elements of somewhat obsessive traits in your actions as her mother. To make 45+ phones calls over this relatively minor issue on the outbound flight and 25+ phone calls on the return flight betrays an obsessive pre-occupation with your child's discomfort when flying beyond all reasonable measure to the seriousness of the situation.
This is no way suggests that Continental are in the right. It would have been relatively simple, early on, for Continental to address this need by ensuring that she was either pre-booked early during one of your many calls, or set aside the seating which is reserved for those with special needs. However, I strongly suspect that whilst you may think your actions were entirely reasonable and did not justify Continentals behaviour, you presented to them in a very different way to the way in which you perceive you presented yourself. I base this on your post. You may think this post outlines how reasonable you were and how unreasonable Continental were. In fact, your post presents you as neurotic and unreasonable... you should reconsider if you think it is in your child's best interests to present this "drama" and a crisis of such proportion that she is in need of Post Traumatic Stress counselling. Vietnam, 911, Iraq.. are events of this magnitude. Being asked to leave a flight because a Flight Attendent was upset with you is not, I am afraid, of the same magnitude and your suggestion that it is, is franky ridiculous.
|