"I have not yet decided what direction I am going to turn with this situation, as I will wait to see what restitution your airline will make to rectify this situation"
In case you do go to any legal process if your not satisfied with continental than i would prepare yourself
It is much harder for the individual and your daughter to go through than you expect, their lawyers will get deep, ask hard and possibly mean questions, scare you, probably make your daughter see at least one of their psychologists, and sometimes it is worse than the situation that got you into the case in the first hand, making you relize everything and so on...
if your daughter couldnt make it through a few hours of flying and than come out with PTSD than i have high doubts that she would be able to make it through any kind of legal hearings, as they are more strenuous and etc.
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