Quote:
Originally Posted by adm120
They knew we were arriving for an hour and had no freaking gate ready. This is operational incompetence at best. We then waited 15 min and drove to a gate – past a few empty ones. Inexcusable stupidity is what you see in Philadelphia.
Well DUH the reply to my complaint from US Air said they shut the “door” 5 minuets before departure – I was there 8 min before and told the flight was “gone” – you figure it out. One other person on the flight with me was on the “wait list” the flight was no doubt full with extras standing at the gate. – the airline decided that waiting was not worth it. So I will consider flying with these morons through Philly not worth it in the future.
My connecting departure was 8:30 and the gate was down the hall. We came in 10 min late and then sate for nearly 15 min waiting for a damn gate. Yes this has happened to me before with the idiots at US Air. Many other airlines do it better. I have been sitting on planes that left late because they were waiting for connecting passengers. US Air just sells the seat and leaves – they suck.
You don’t need a room full of computers to know people are coming in for the flight, who they are and when they will be there.
You just need competent staff and good procedures– US Air seems to have a shortage in this department.
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Just a thought, but if this is what you have come to experience from flying with US Airways, why do you set yourself up for the aggrevation and frustration? Fly a different carrier. All the freedoms we have living in this country, air travel is no exception. You have the right to choose. I am not saying that the policies and procedures are perfect, but no airlines' are. They all have flaws and the experience that you have had with US Airways, someone else is having with another airline right now.
Airline operations and logistics are a lot more complex than what meets the eye. Holding a flight (even when they know connecting passengers are coming), is not a easy as you want it to be. I feel your pain, I have been there.