I don't believe there was any discrimination, neither do I think it follows that they should have an upgrade. However, the email appears to be a confirmation. There is no indication that there is a problem. It has the itinerary and "good afternoon, kindly Malaysia Airlines". That could easily be interpreted as a confirmation of the flight details. The missing words amount to negligence, and the consequential damages and costs to the family are the responsibility of the airline and for that reason they are entitled to be compensated. This is why I said they should sue for "additional costs".
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