The sad reality is that the airlines are trying to reduce the passenger expectations. They exploit their power and monopolies to abuse customers. We should not be surprised at this, because it was ever thus. All monopolies behave in this manner. The point that the airline employees fail to recognise is that the complaints on here are rarely about what actually went wrong. Planes will go tech, weather will disrupt schedules, etc... it is how the airlines respond that is at issue. I think you are adopting the right approach when dealing face to face with the airlines and their many (but not all) moronic employees, but behind the scenes please at least try to get your congressman/senator to support legislation to bring their monopolies into line.
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