Complaint: Customer Service AA employees are running amok!!
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  #2  
Old Apr 17, 2009, 7:52 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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The blaming of 911, TSA, Security, DOT is endemic in the airlines for all kinds of things. It is a shameless exploitation of the death of thousands to make money by forcing people to check in bags for example, which are then charged for. There is no low the airlines will not stoop too. At times the employees who spout this crap don't know any better, but many of them are just bare faced liars and know full well they are talking crap.