Quote:
Originally Posted by jimworcs
But can I ask you what resolution you wanted to this problem? How could this be resolved to your satisfaction? They have offered some compensation (minimal), but really what can they do to fix the problem other than compensation and try to examine what the circumstances were and rectify them. I am not on their side at all, but can't quite figure out what you want.
|
Sorry, I thought I was being clear. What I wanted was to be kept in the loop - informed of results of investigation and subsequent actions (you did read my post, right?) And having been denied that (which is all I really wanted), and offered *money* instead, - which I turned down - I expected American to come up with another/other alternate suggestion(s). Granted, it's a decidedly UN-American thing to say, but money is not the panacea to all the world's ills. Money (if you honestly consider a voucher that's good towards more American travel to be money compensation) is not going to make Mom's experience any more enjoyable or tolerable.
Now, as far as offering my suggestion(s) as to can they do to rectify the problem goes, to be blunt - that is the job of American Airlines. As a paying customer, I've really done all that can reasonably be expected of me. If the best they can do is offer payoffs then they deserve to lose my business....