Quote:
Originally Posted by mars6423
i am sorry that happend
did you ask for assistance to be met when you booked the flight?
<snip>
however one thing that you went out of line for was your last comment, about handicapped kids......first of all they have to be accompanied until a certain age, second many parents wouldnt allow their child to fly without somesones help which was arranged (usually them fly with the child)....the comment wasnt needed and shouldnt have been said, your mad/upset but the comparison is unjustified
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Of course we asked for assistance (which is why i mentioned her being wheeled off the first plane) it's not the first time she's flown. And not merely assistance on and off the plane either, but assistance to her next flight as well.
The one thing I noticed about your post is that you've mentioned quite a few suppositions -- lots and lots of assuming going on. The bottom line is that American's proccedures for handling handicapped customers (*assuming* they actually have any in place) broke down somewhere along the way. And simply shrugging it off w/ an "Oops!" and a, "Gee, we're sorry," is just plain unacceptable.
As far as my comments about handicapped kids go: (out of line or not) my comparison, in my opinion, is a valid one and therefore stands. And just so we're clear - children 5-17 yrs may, in fact, fly unaccompanied on American, for a fee (an extra $100 ea. way). Certain restrictions do apply, such as a child btwn. the ages of 5-7yrs cannot fly unaccompanied if they must change planes, and/or btwn ages 8-14 if they must change airlines. Otherwise they need not be escorted.
http://tinyurl.com/5apgqq
In light of her experience, perhaps I'd be inclined to pay an extra $100 if my mom was assured the same level of care they offer children. But as it were (and as I pointed out) old and/or handicapped folks just aren't valued as highly as children are at American Airlines.
