CWas,
Do walk with a limp? Just wondering how you manage to walk straight with that massive chip on your shoulder. Lets just get my position clear...
you read my post right? AA fell down on this and treated your mother badly. Now, you drew this to AA's attention. They told you they would investigate, get to the bottom of it and take care of it. Let me just quote it so you are clear...
Quote:
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I called AA's customer service at 6am this morning (4/16) and they got back to me within a few hours. I laid out the story. And the rep assured me that she was going to "get to the bottom of this." I asked her to update me on what she found out. "Sir, we don't do that. You'll just have to trust that it'll get taken care of."
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So AA got back to you, agreed it was a problem, agreed to investigate it and take care of the problem (which a reasonable person would assume to try to make sure it doesn't happen again). They also offered you a voucher for future travel as a way of saying sorry (a token, without a doubt, but at least they made it).
No employer is going to call you back and say they either fired the employee, gave them verbal warning, put it on their file, etc.... When you complain about the conduct of an employee, you do
have to trust the employer will take action. You are not entitled to know that action took place.
You have a chippy attitude, as evidenced by your reply to me and to mars, both of whom expressed sympathy for your mother's situation and made mild comments asking for clarification or pointing out the obvious pitfalls in trying to pit one disadvantaged group against the other. Frankly, I don't think AA could have done or said anything which satisfies you.. and when you are directly asked what might, your answer is childish.. "that's not my job, it's yours". Perhaps you might try sticking your tongue out at the same time...
As you can't seem to come up with any ideas about appropriate actions AA might take, perhaps I can suggest some...
1. Waterboard the driver until he promises never to do it again
2. Send him to Guantanimo
3. Torture him and photograph him in a humiliating position and post them on the web
4. Worst of all, put him in a room and make him listen you you whining for 4 hours...
That will teach him.