but one thing to also remember is that the airline doesn't make the food. a catering company (skychefs etc.) make the food. some airlines contract with great catering and good food (Lufthansa, at least from ORD-FRA) others not so good (air india) the catering my company gets at our base is ok, in germany its amazing, depends on who we have at each station. as far as baggage....agreed 100% that this needs to be improved, i still say if the airline charges people for luggage and the luggage doesn't arrive with the customer, give them a refund on the cost of checking luggage...i think its wrong for the airline to keep that money, they didn't hold their end of the deal.
|