[exexpat]

I just vented on United's proud new policy to double charge or delay overweight passengers. I am not overweight but it just seems any way to turn a buck or inconvience the customer is United's policy.

I also liked American Airlines sending me on a flight to London that connected to my final destination and not telling any passenger that any flight out of London only ONE carry on was allowed. That was a NICE CHINESE FIREDRILL seeing more than half the other passengers crying about how they were loosing computers, booze, cigarettes, etc . because no one told them the BRITS only allow(ed) one carry on (at that time?) to connecting flights. (This was right after the London Bombings!)

American Airlines DOES charge returning SERVICE MEN of our ARMED FORCES overcharges on luggage MANDATED they carry UNDER ORDERS FROM THEIR SERVICE. My brother in law in the ARMY and I working for Military Sealift Command have both been hammered while traveling WITH ORDERS IN HAND TO OUR COMMANDS. US Carriers are an embarassment!

I think you should also have a TSA Employee Complaint thread here too. It is always nice when people find a job that is also their hobby (unless they never had a hobby or motivation to do anything in life outside of working at McDonalds or smoking joints).

HERE IS MY BLAST AT UNITED!

Baloney!

Turning a buck at the customers expense is all United (or most US carriers) have ever been concerned about.

Say, didn't we bailout the airline industry a while back? Never again - that can be assured!

One check in bag limit - lowered baggage weight limits and higher overweight charges - $5 lunches - $5 drinks - $5 headphones - narrow tight seats - broken utilities (headphone jacks, LCD TV's, media controls - IF YOUR PLANE IS NEW ENOUGH TO HAVE THEM AT ALL!).

These are the marks of US carriers now. MATTOFF BUCK OFF CATTLE CARS!

I'm surprised your lot haven't thought about bringing up STANDING - as in standing - like on a bus STANDING in airplanes yet. I know if that is ever brought about I'll always be bent over at the window with three or four linebackers and charged 3 times the price.

You give yourselves a blackeye and do it again and again without learning a thing. Flying today is like going to the dentist or a funeral. It sucks. Everytime you stick it to us before and after we go through RETARD TSA HIRED SECURITY we hate you. We hate you more that lawyers or slimey insurance salesmen or IRS agents.

You once rolled expenses into a ticket - now we have to carry a wad of cash or have our credit card out to pay for the horrific amusement ride as we go.

I can't wait for $5 to use the toilet. $15 to be able to stand in the center of a seatless plane. $5 for a handstrap from the ceiling? $100 or $200 to check in any bag at all!

Don't make excuses for your serious management (LETS FIND A NEW WAY FOR CUSTOMERS TO HATE FLYING) and marketing (WE PROUDLY ANNOUNCE A NEW WAY FOR US TO SCREW OUR CUSTOMERS) TROUBLES and may a JET BLUE and Virgin America eat your market share.

Good Day!

XX XXXXXX

Dear Mr. XXXXXXX,

Thank you for contacting us about United's new seat policy. I am very
sorry that you feel that way about United Airlines. Let me take this
opportunity to give you more information about this delicate matter.

Effective April 15, 2009, for the comfort of all of our guests aboard
United flights, we decided to align with other major airlines in
adopting a seating policy relating to guests who are unable to fit into
a single seat; properly buckle the seat belt using a single seatbelt
extender; and put the seat's armrests down when seated.

Our Passenger of Size Policy is that any guest ticketed on a United or
United Express flight and unable to meet one or more of these criteria
must either purchase a ticket for an additional seat, or purchase a
ticket for an upgrade to a cabin with seats that eliminate the seating
issues. The seat purchase or upgrade must be completed for each leg of
the itinerary. If a customer meeting any one of the described criteria
chooses not to upgrade or purchase a ticket for an additional seat, he
or she will be denied boarding. Further details about the purchase of
an additional seat, and policy issues can be found at United.com.

Mr. XXXXXXXX, please understand that we sincerely care about the comfort
and well-being of all of our guests and have implemented this policy
with best intentions, to help ensure that everyone's travel experiences
with United are safe and pleasant.

Please note that if a guest purchases an additional seat, the fare for
that seat will be the same as that paid at the time of initial booking
even if it is purchased on the day of departure. Passengers may also
purchase the additional seat using Mileage Plus miles.

Our valued guests will earn redeemable miles for the additional seat
purchased (assuming it is not purchased using miles), and will receive
the additional checked baggage allowance for the additional seat.
However, the guest will not receive an additional carry on baggage
allowance as this is mandated by the TSA and is based on the number of
individual travelers.

For further assistance with your travel needs prior to departure, please
contact United's Call Center at 1-800-538-2929. Please know that your
business is important to United, and we look forward to seeing you soon.

Regards,

Matthew Michaels
United Airlines Customer Relations