Well, the point is though Bob... he did fly the segment. That is incompetence and they really caused this family a lot of problems as a result of it. However, I do disagree with the OP on the oxygen issue. Continental checked with the doctors, and the doctors too felt the oxygen was needed. I understand you were upset and angry at being stranded by their incompetence, but oxygen is prescribed for a reason. The air is much thinner at altitude and if you are already suffering a respiratory condition, the consequences can be severe if you don't have oxygen. Even if you were prepared to take the risk, the airline and the doctors were not.. and I think that is fair enough. That was motivated by concern for your welfare. In fact, it would have been cheaper and easier for Continental to let you fly, but they did not do so for good reasons.
I think you are due some compensation for the great inconvenience you were caused by their incompetence. The hotel room is not compensation.. it is simply mitigating the damage. I would write to them and ask for some compensation for your loss and inconvenience, but I would back off on the oxygen issue.. it was a case of trying to do the right thing.
|