At least they called!
Hey, at least someone called you and apologized AND in a timely manner. My flight was on Apr. 3rd, and I contacted them Apr. 5th with complaints AND to tell them that they had overcharged my partner and I by $100. They have yet to fix the problem.
I agree with the other people in that perhaps you were asking for too much. You are not legally entitled to know what actions are taken against an employee and the company is risking a lawsuit by providing you with such information. You simply have to let the airline take care of the situation. I do agree with you about the $125 voucher. Following such service, I would not want to fly with AA again. I would then request a refund for the flight your mother took. If they truly are sorry, providing you with such a refund should be something they do.
BTW, Do you have the number they called you from? I would LOVE to have it to call them myself!
|