[PHXFlyer]

Originally Posted by aschumm

Continental contacted the doctor's office, and as luck would have it, his doctor was on vacation, and the other doctors in the office won't go against her orders. And my husband cannot waive his right to the oxygen. This is communism! Do they make him take pills the doctor ordered, too?????

If the other physicians at his doctor's practice wouldn't override her orders what makes you think Continental would? That's just absurd. I agree the manifest error which caused the return segment to be canceled shouldn't have happened but errors happen from time to time. The boarding passes are scanned as passengers board the plane. Perhaps it was some sort of computer error when the boarding pass was scanned or perhaps it was human error somewhere along the line. You'll probably never know but no system is 100% accurate.

Additionally, there is no place on Continental's website where one can write an e-mail to complain or get any satisfaction.

From the main web page of Continental.com simply click on "contact us." It will take you to a page where you have the option to call 800.WE.CARE2 or send an e-mail.

And Continental says it will pay for his hotel to stay overnight. Thanks a lot, Continental. Do you really think that makes up for the lost time with his family, and the aggravation?

Incompetence abounds. I thought Continental had done something worthwhile - I see now it was only a smoke screen.

I think if you either call or write (written correspondence is usually best) you may be offered some form of compensation seeing as the canceled segment was due to an error on their part. Let us know the end result and good luck.