Hi again, PhyFlyer... I had gone to the site, and went there again with your link, but still cannot find a place to send an e-mail. I really don't want to sit on humming-hold to speak to someone who will most likely be rude to me, as Customer Service was to him when he finally went to speak with them... another saga, I won't bore you with!
I do think Continental - or any airline - could extend the courtesy of a phone call or email to the customer when it bumps them from a flight whatever the reason.
BTW, I don't fault Continental for not going against MDs orders - they are covering their fanny, and that's smart! But had they done the right thing in the first place, the whole situation would not have ensued... and it scares me that someone could simply walk onto a plane with a bottle of oxygen and not being checked for credentials, when Continental has just followed the "I won't go against doctor's orders" to a fault. That risk would have been against a plane full of people, not just one. There's a scary irony there, don't you think?
To their credit, there were TWO people at the check-in desk who knocked themselves out to get him a next-day flight, with oxgen - although originally he was told it would take FOUR days... yep, four days - to get the oxygen to Toronto.
One small last point: My husband and I travel all over the world - thousands of miles to international locations, long flights, many flights (nine, in our China trip alone)... and he has had no problems. The doctor here has a tendency to over-medicate, over-reach in her care, but I still think he should have a right of refusal - which he will take care of in her office, next visit. Again, Continental did not falter on the O2 issue, they faltered on their SECURITY!
Thanks again, all of you for your comments.
I will try again to get an e-mail address, and as one of you said, written communication is probably the best.
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