Ok, I will be the first, but I suspect you will get many responses in the same vein. I was totally with you on this complaint. The airline employee was obnoxious and inflexible and their attitude towards good customers is appalling. Hanging up on your is disgraceful and that employee should be disciplined. But then, you lost me right at the end....
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Our daughter was scared to death and as parents, we were panic stricken about our 5'2'', 95lb little girl being in LA with no way home
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Your teenage daughter working in LA as an intern, all alone, suddenly became a " 5'2", 95lbn little girl in LA" when US Airways refused to play ball. How did that happen.. you were ok with her going to LA alone to do an intern, but she suddenly became a vulnerable little girl. What would have happened if a major storm moved through LA and the flight was cancelled. That would nto have been US Airways fault, but how would you take care of your little girl then? I think you over-egged the pudding... the complaint was great right up to "she hung up on him". The rest is hyperbole and should have been left out....