Just wanted to let travelers see the formal response from the STar Alliance folks. Yes Maybe they are right and "Safety" is all important so with that in mind I'll take their advice "STAY SAFE AND NOT FLY"...oh and I didn't want to waste any more of my time so I didn't take the survey...remember stay safe and don't fly...
Thank you for your email message addressed to Ms. Pamela Coslet, former
manager of United Airlines' Customer Relations Department. We
appreciate you sharing with us the problems you encountered on April 16,
2009 when you were expecting to travel from Portland to New Orleans. We
regret to hear that you missed a meeting and had to forfeit a hotel
deposit.
United and the United Express carriers work hard to minimize flight
problems. Of course the safety and well being of our passengers must
always be our first priority so some delays or cancellations are
unavoidable. Flight irregularities of any kind do cause major
inconveniences for our customers, we realize, and we certainly don't
question the feelings of frustration that can arise as a result.
Unfortunately, our industry is vulnerable to a number of challenges that
can, and do, affect our operation on a daily basis. Inclement weather,
mechanical problems, industry regulations and air traffic situations
issues all affect our ability to meet our on-time performance goals each
day. In some instances, we're not the cause, yet we acknowledge it's our
responsibility to be part of the solution. From what you describe, we
failed to meet your expectations for providing good service. I
apologize.
Your feedback is valuable to us, and I will share your helpful comments
with the appropriate management to be used to drive additional customer
initiatives and service improvements. We'll work hard to provide you a
smooth, trouble-free travel experience when you next travel with us.
Regards,
XXXXX XXXXXX
United Airlines Customer Relations
In order to serve you better, we would like to collect your feedback on
your experience with us today. Please click on the link below to access
our short survey.
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